In 2022, the 13,000th NFC vending machine terminal from Inform GmbH went into operation in the domestic self-service sales sector. In addition, a new feature has recently become operational on the systems.

A valuable distinguishing feature compared to other automated terminals on the market, as the NFC payment transaction expert assures. Anyone offering age-restricted products in their vending machines and wanting to install a single system for age verification and payment has been relying on Inform NFC vending machine terminals for years.
“The local added value in the area of ​​software development makes us particularly proud!” , says Inform Managing Director Stefanie Kern, with a view to the interface developed by Inform for age queries and payment processing in interaction with the various acquirers. “The control and monitoring of the ongoing terminal operations is also carried out by Inform – in other words in Austria!” – Kern continues and adds what machine operators can expect from Inform with a thousand percent certainty: “Service, service and more service as well as decades Payments expertise!”

Speaking of service – Inform NFC vending machine terminals can now display images and advertising videos!
Digital advertising on vending machines is now available and opens up completely new ways for vending machine operators to communicate with their customers compared to conventional readers without a display! Click here for Medianet article.

If customers stand in line every day, you should think about automation. Because reception and call systems not only serve to reduce waiting times – they enable more precise personnel planning, free-up resources and can help to increase sales. The advantages of automated queue management can be summed up in a nutshell like this or something similar – although the full range of what is actually possible is not revealed from it. It doesn’t have to, either, because it is often enough to adjust a few small screws to achieve greater success. In the modern world, this also includes letting those waiting, wait in such a way that they can act independently and possibly make purchasing decisions. Being stuck in a queue in front of a cash register or counter instead of being able to look at the shop range in peace while waiting – who doesn’t know it?

Spontaneous buying impulses and the desire to look around the shop again after being served at the counter automatically disappear, because you would have to queue again.

“Unfortunately, a lot of purchasing potential is lost here every day!” says Erich Krejcirik, Inform Senior Sales Manager.

According to the motto: “Don’t miss any more sales opportunities – because those who leave the queue usually also leave the shop without looking for other products!” – Inform will embark on a advice tour throughout Austriain November 2022 > to draw attention to the advantages of queuing systems in detail. Information about the simplest applications through to complex solutions, including appointment management, will be included.

The retail expert, who has been working in the field of queue management for 10 years, supports companies and institutions in the automated processing of visitors in their heavily frequented queuing and waiting areas. Further information and information
also at: www.empfangsmanagement-systeme.at.. This post is also available as Medianet Newsletter published!

In recent years, fueled by the pandemic, there has been an upward trend in the use of automated call systems.
Rightly so, because digital support has advantages in everyday dealings with waiting people that aren’t to be underestimated.
In short, they ensure less tension on all sides. On the one hand, waiting people get an overview of the estimated waiting time when they take their ticket on site and can leave the waiting area again if necessary, look around for other products in the shop or only show up shortly before the appointment. On the other hand, a pre-selection of the required service at the self-check-in terminal enables the staff to structure work processes and to respond more specifically to the concerns of customers, clients or patients.
Since the retail trade is often accompanied by personnel changes, automated customer support makes sense.
Advisory positions can be structured into different activity processes – from simple to complex – depending on the level of knowledge of the employee, in order to receive customers in a targeted manner and to be able to look after you.
Feelings such as stress or discomfort, which can normally arise in the course of dealing with a long queue in the waiting customer and in the person behind the counter, are avoided in this way.
Of course, it is also possible to conveniently book all appointments in advance via the web or smartphone!
And another very important thing: since there isn’t THE one perfect system for all target groups, we always strive, even for special cases, to find custom solutions to requests in the area of ​​automated customer processing.

Since 2012, Inform has specialized in automated waiting zone solutions with reception systems, call systems and queuing systems.
Detailed product information is also available at www.empfangsmanagement-systeme.at.

The Vienna-based IT expert and payment systems developer Inform GmbH has experience dealing with Cashless payment options in the self-service area since 1999. Managing Director Stefanie Kern explains how they differ from the competition on the market by emphasizing special features of the in-house solutions. One thing becomes clear: With Inform, you can’t just pay – the company also has a strong focus on all the trappings and covering all customer needs.

Triumph of NFC systems

“NFC systems are currently conquering the world of self-service sales points at breakneck speed,” explains Kern. In the meantime, “there are also foreign payment system providers on the Austrian market – admittedly with a similar design, but the services behind them vary. All systems fulfill their main purpose – namely to enable contactless payment.”

“However, for many years we have made it our task to work together with the vending machine operators to cover the exact needs of the market. If you start a comparison, it becomes clear where the differences are hidden. If you, as the operator of a self-service point of sale, want to offer products that require an age check due to age restrictions, you will not find an alternative to Inform systems where the age check can be conveniently carried out with the ATM card right at the payment terminal” explains Kern. Only Inform can currently provide this service – and in order to make it possible, the company “went through complex development processes in cooperation with several payment transaction providers”.

In terms of sales development, too, we have “adapted to the needs of our customers and partners and we have chosen payment service providers who promise a payment guarantee of three bank working days,” says the managing director. This ensures that the vending machine operator’s sales are “quickly and clearly transferred”.

The entire article is also available as a Medianet Newsletter.

In front of the basilica in Frauenkirchen you can now quench your thirst with wine. For one euro, the yellow vending machine, which bears the name “Messwein-Tankstelle”, dispenses a sixteenth of a litre of chilled communion wine.
This is operated via a touchscreen, which allows a selection of four different communion wines, as well as the dispensing system behind it from the Hollabrunn company Redl.
Payment and age verification are cashless via the NFC terminal installed on the machine from Inform GmbH.

The idea for this came from the technology-loving Franciscan priest Thomas Lackner, who wanted to lure more people into the church with the quote “the communion wine station is for the throat, the church for the soul”.
The concept “Tasting TO GO”, where small quantities are “tapped” and consumed on site, has great potential thanks to the contactless age query option we developed using the credit card!” – says Inform Managing Director Stefanie Kern.

“In some places, customer cards are already being issued, on which the consumption is first booked and later paid for in full at the cash register. We know this from self-service wine dispensers in hotels or from wine shops, where there may be wine advice, but the classic hospitality is missing. Thanks to the Inform development in the NFC area, the checkout process that requires staff is bypassed, and you pay directly at the tap, provided the age is right!”

Payment system developer Inform is a long-standing expert in the field of self-service applications and is the only company to offer NFC systems that can be used as an access system via the bank card payment system in the event of an age restriction, or as an age query and payment solution for vending machines.

Can also be read at Medianet_Online

Inform dossier published as a special supplement to the specialist journal Medianet

Accompany our “Inform family” on a customer journey that you can take while shopping, from buying a parking ticket via NFC-payment, for the people counting and customer frequency measurement, up to the queuing system and leads to the self-checkout of the supermarket.
The dog treats come while you wait in front of the shop via age check and contactless payment from the snack machine and the long-awaited stuffed teddy bear – luckily it’s available at the pick-up station – which thank God is in operation 24/7.

We hope you enjoy reading our dossier, which, in the interplay of comic drawings and technical content, is intended to outline our company and our products and services in an entertaining and yet as informative way as possible.
Dossier Inform – Customer Journey Retail Technologies (pdf) – medianet 09/2022

Reception management, queue management, customer frequency analysis, self-check-in, self-checkout, Click & Collect pick-up station, POS systems, contactless payment, contactless payment, age query, NFC
 

Mums, dads, grandmothers and grandfathers, mini rocket, racing car, airplane operators and much more. watch out…

Because for the little ones among us, it could be even faster and safer in the shopping center to go to the race track, to dizzy heights or even into space… !
How? Simply hold your mobile phone, bank or credit card to the NFC reader that will hopefully be available in the ticket machine and you’re good to go start the adventure for the little riding, flying and racing pioneers.
Our NFC payment systems guarantee that this bill for accompanying persons from mini-adventurers with certainty:

ZERO searching for coins
+ ZERO canceled trips and flights due to jammed coin slots
= ZERO discussion and NEVER again tears because a much-desired short trip is cancelled.

Sounds good right? Therefore our tip for all children’s ride machine operators: “It’s best to order NFC payment systems from us as soon as possible!”
 
We are sure – you’ll like IT!
 

As a service provider, we are always happy when we can ensure satisfaction and the green button is pressed for us. We like IT…

IT services, queuing systems, customer frequency analyses, self-checkouts, self-checkout, NFC technologies, access systems, age query, 24/7 pick-up stations

Who doesn’t know the situation and the feeling of having ended up in the “wrong” queue again?

But does it exist – the best queue? And do you really want to wait at the checkout for your daily shopping at a time when you are becoming more and more familiar with self-service offers?

Self-checkout systems not only ensure an improved and positively perceived shopping experience – their flexible and modular configurability makes it possible to use them from “small to large” in almost every industry as a self-service checkout. As a partner of #DieboldNixdorf and an expert in queue management, we are happy to provide information on how you can transform your existing checkout zones into a relaxed “pay drive in”. For more information, it is best to contact us here! Diebold Nixdorf self-checkout tills – for smoother shopping processes and more satisfied customers… We are sure – you’ll like IT! POS systems, NFC, queuing systems, queue, self-checkout, self-service checkout, self-service, contactless payment

It’s really tight again, and going to the supermarket is indispensable. A glance at the queues at the cash registers is enough to decide immediately that payment will go to the – thank God – existing #SelfCheckout cash register. Why waste your personal time unnecessarily with waiting when you can pay without queuing?

No sooner thought than done. Everything is scanned within a few seconds and paid for via #NFC, and it feels fantastic that you were able to outsmart the time-wasting #queue.

The stop at the self-checkout register – a trend that is becoming more and more popular, since today’s systems provide precise and unambiguous instructions during the payment process so that most payment processes can be completed without errors and without interruptions.

As a partner of Diebold Nixdorf, we can turn checkout processes into a self-checkout experience wherever you want to convert the space for checkout conveyor belts and queues into revenue-generating sales areas and use checkout employees for other important activities. Advice desired? Oh, we like IT – because there is actually so much more to say about it… ?

Self checkout, supermarket checkout, NFC, contactless payment, queue, retail, POS system