As an IT service provider and self-service expert, we are opening our doors to retailers and self-service store operators and inviting them to our company premises in Vienna-Donaustadt. Anyone who would like to find out about the advantages of modern technologies for optimizing work processes is cordially invited to take a look behind the scenes at inform.

In addition to live insights into the possibilities of modern everyday purchasing, participants will also be offered a supporting program, and there will also be “plenty of opportunities for networking and interesting discussions.
Food and drink will also be provided. Please register at event@inform.at

👉 inform is an official sun seeker! 🌞

We have recently started producing solar energy for our own use…
and are proud to be one of the companies in Austria to take an important step towards protecting the environment! 🦋🐝🌸🌱

Our carport system makes the generation of solar energy by  #photovoltaic system possible!

On sunny summer days, we can expect to generate up to 40% of our consumption costs from solar energy!
We think that’s an impressive figure!

Yes, we like IT… 👉 Investing in a renewable energy source in the spirit of #sustainability has long been on our wish list!
That’s why we’re determined to increase our commitment to the environment! 😎

Pick-up stations characterize our streetscape and are being used more and more.

The goodies for recipients of goods are obvious. No waiting times at the checkout, no waiting and attendance times at the delivery address. IT service provider inform is working with Modern Expo, a leading Eastern European retail solution provider whose technology is also available with refrigeration and freezing functions for food retailers.

Eliminating travel distances, saving time and shipping costs are just a few examples of how retailers benefit from pick-up stations as the “last mile of shopping”.
By placing them in strategic locations, retailers are able to expand their own accessibility and offer maximum convenience.

The smart, modular compartments from Modern Expo can be arranged as required and guarantee maximum reliability thanks to clever security mechanisms. Perishable products are stored at the prescribed storage temperatures. Automated reminder functions for customers and retailers ensure that the maximum storage period is never exceeded.

Demo demonstrations on request at: www.inform.co.at/

The article was also published via Medianet.

inform extends IT service desk availability times 🚀

Long opening hours, different IT systems and service processes are circumstances that can present a hurdle for businesses with weekend or evening/night opening hours in the event of technical disruptions. IT service provider inform, which has been serving the retail sector for more than 40 years, recognises the delicate importance of a flawlessly functioning IT infrastructure in order to maintain time-critical business processes during and after opening hours and is expanding its availability offering.

“inform has recently started offering an extended service desk in the event of a fault,” explains Managing Director Stefanie Kern. “This is our response to market requirements and we are interested in being open to other sectors and target groups. This gives our 1st and 2nd level support offering a new dimension. Extended opening hours have prompted us to rethink our approach. As a result, we can now also offer our comprehensive IT services to petrol stations and restaurants, for example, in addition to the traditional stationary retail sector.” – Kern continues.

Questions such as “Where do I turn to”, “Am I already outside of hotline availability times and therefore cannot report my technical problem” are now a thing of the past. Once the technical fault has been reported by telephone, the customer no longer needs to do anything – inform takes care of everything else as the central fault reception centre. This can mean anything from recording the call with in-depth coordination processes to triggering the deployment of a technician within contractually agreed time frames or, ideally, immediate rectification by telephone. If issues are complex, the call is registered and forwarded accordingly in order to find a satisfactory solution for the customer within a few hours. The IT service provider can also be reached via the call centre between 20:00 and 07:00. During this time, faults are always recorded so that they can be processed in the following morning hours.

The article was also published via Medianet.

By law, alcohol cannot be sold unmanned without possible personal age checks and ID checks. Since January 1, 2009, cigarette vending machine operators have had to ensure that people under 18 can no longer purchase cigarettes from their machines. You only need to use the figures from the machine operators as evidence: up to 210,000 age checks are carried out per year on highly frequented machines, with an average of 130,000 queries. The age verification is therefore currently a hot topic for many retailers. For example, over 70% of Inform’s NFC terminals in the field are delivered with this feature. Inform has now delivered 10,000 NFC machine terminals with the Age Verification feature, and the trend is rising rapidly.

This has been on Inform’s agenda since 2005: at that time, the offline age verification (age check) was available via the Quick electronic wallet, in whose development and market launch Inform played a key role. With the abolition of Quick, Inform developed PSA’s (Payment Service Austria GmbH) age identifier on their NFC ATM terminals in 2019 to provide users with much-needed alternatives. Inform is a long-standing expert in the field of self-service applications and is the only company to offer NFC systems that are used as an access system in the event of an age restriction, or as an age query and payment solution at vending machines via the debit card payment medium. Alternatively, you can find document scanners and app solutions on the market, but to date no solution is as proven and simple as online queries using Austrian debit and credit cards. (red)

The entire article was published as Medianet Beitrag.

At the beginning there was the vision: technology as a driving force for positive changes in companies and society. Over the years, this vision has been consistently adhered to and numerous milestones have been achieved. From groundbreaking software solutions to groundbreaking partnerships, each decade has been characterized by innovation and collaboration.

“Our customers, business partners and employees have made a decisive contribution to our success, and we are deeply grateful for that. The 40th anniversary is not only a celebration of the past, but also a look into the future. We remain committed to excellence and will use the next 40 years to create even more value for our business partners and customers. Join Inform on this exciting journey! Together we will shape a future full of opportunities and achievements. Many thanks to everyone who is part of this story – here’s to the next 40 years!” says Managing Director Stefanie Kern.

The article appeared on Medianet Online.

🎉 inform celebrates a milestone 🚀

We are proud to announce that around 15.000 of our NFC vending machine terminals are now in use throughout Austria in the vending, smoke, park and wash sectors! From convenient cashless payment at drinks/snack machines and parking ticket charges to washing/drying processes in residential buildings – our NFC vending terminals make it all possible.

P.S.: inform is also already represented outside Austria with solutions for NFC vending machine terminals. 🌍

Are you interested? – Click here for more information: https://www.inform.at/en/payment-systems-and-self-service-machines/  

We look back with great joy on a spectacular 40th anniversary celebration of Inform GmbH IT services! Together we celebrated the successes, innovations and partnerships that have made us who we are today.
From inspiring speeches to stirring music, every moment was filled with energy and joy.

Community: It was fantastic to welcome business partners and customers in a festive setting. The energy and enthusiasm impressively underlined the solidarity of our community.

Thanks to everyone: A big thank you to everyone who helped make this celebration an unforgettable experience. You are the cornerstone of our success!

Here’s to the next 40 years!: This celebration was just the beginning. We look forward to shaping the next few years with even more innovation, partnership and success. Thank you for your support and here’s to a continued inspiring journey.

https://www.inform.at/wp-content/uploads/2023/11/40-Jahr-Feier.mp4#t=1

Song: Magic Street
Music by: CreatorMix.com

Not only the payment process at vending machines, but also secure access to self-service shops can be made possible with our “all-rounder terminal”.
Holding the debit card triggers an impulse that opens the door. If products with age restrictions are offered, a debit card will be used to check at the terminal whether the legally stipulated minimum age has been reached before entry. If age-restricted goods are offered for sale in the self-service shop in a separately locked (refrigerator) cabinet, the age query for opening the cabinet door is only made here and general access to the shop remains unrestricted. The use of NFC vending machine terminals is suitable for all types of “unmanned sales” and generally for all self-service operators due to the many functions.

Already knew ?

We also have the right solution for locations in and around Germany. With an additional terminal card, the age check can also be carried out with the German Girocard.
 
Payment system developer Inform is a long-standing expert in the field of self-service applications and is the only company to offer NFC systems that can be used as an access system via the debit card payment medium in the event of an age restriction, or as an age query and payment solution at vending machines be used. More information or information…

Your vending machine is better equipped with the NFC machine terminal from Inform. Thanks to the additional feature of online age verification using an Austrian debit card (bank card), nothing stands in the way of selling tobacco products in vending machines.