Reception Management Systems for retailer

Product profile

Electronic desk assistant systems allow for an efficient management and mapping of visitors and customers in reception- and waiting areas. Thus, you can increase the quality of your customer service and at the same time optimize your use of your human resources.

Together with ESII, the expert and market leader for customer process management, we offer modern systems to manage visitor flows on the basis of virtual queues. Visitors can register themselves independently at a reception kiosk. They are automatically informed about the expected waiting time and the number of their consulting desk, and are called up by screen and text message.

These systems are already well established at retailers with high demand for consulting services, such as telecommunications- or electronics providers.

Applications

Electronic reception assistants in the consultative sales

Ideal for shops where long waiting times can occur and sales revenue might be lost because of customers leaving the store.

Transform waiting times of your customers into selling times

People who do not have to wait in the queue are free to walk around in your entire store, which enables additional sales due to impulsive buying.

Electronic reception assistants in the consultative sales

Everywhere perfectly used, where long waiting times can occur and sales revenue will be lost because customers leave the store.

Change waiting times of your customers into selling times

People who do not have to wait in the queue, can finally walk arround your whole store which enables additional sales due to impulsive buying.

Electronic reception assistants in the consultative sales

Everywhere perfectly used, where long waiting times can occur and sales revenue will be lost because customers leave the store.