modern reception management

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Reception systems, registration systems
Shops and Stores

We manage queues! As an expert in customer process management, we offer systems to manage visitor flows on the base of virtual queues. Visitors can register themselves independently at a reception kiosk. They are automatically informed about the expected waiting time and the number of their consulting desk, and are called up by screen and text message.

These systems are already well established at retailers with high demand for consulting services, such as telecommunications- or electronics providers.

Ask our expert: Erich.Krejcirik@inform.at 

Reception systems, registration systems
Health care, public offices, authorities

We offer systems to manage visitor flows on the basis of virtual queues. Patients and visitors can register themselves independently at a reception kiosk. They are automatically informed about the waiting time and the doctor’s examination room/consultation room and are called up by screen and text message. The system detects free medical resources and routes patients automatically to the next vacant treatment room. Unnecessary waiting times can be avoided, and patient treatment paths can be kept as short as possible.

Ask our expert: Erich.Krejcirik@inform.at

Please visit us also on: www.empfangsmanagement-systeme.at

Appointment management via smartphone

With SmartWait, nothing is left to chance. The geographical positioning feature checks for suitable destinations within a defined local radius and calculates the road distance or waiting condition in real-time. Appointments and postponements can be coordinated in just a few steps by smartphone.
The appointment confirmation, information about the estimated time of the call-up, the assignment to a specific desk/counter, and the call-up itself are carried out completely automatically.

Ask our expert: Erich.Krejcirik@inform.at

Please visit us also on: smart-wait.com