As a service specialist for payment terminals we provide extensive services for

  • terminal providers and
  • chain store companies

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One-site installation

Austrian-wide full service for your customers:

  • Review of accurate installation requirements
    (connection for power supply, registered broadband connection, modem, router etc.)
  • Coordination of appointments/desired dates and express installation
  • On-site installation, fitting of the terminal stand
  • Connections to telephone systems
  • On-site training

Rollout & project monitoring

  • Accurate rollout planning especially for terminal installations in chain store companies
  • Hardware adjustments of terminals
  • Exchange of SIM cards for a new telecommunications provider
    (T-Mobile, Orange, A1)
  • Software configurations

Terminal communication

  • GPRS, DSL or 0800 ISDN terminal connections to server or user-defined internet access with free choice of telecommunications provider

Terminal logistics

  • Storage, express delivery, delivery back to the producer
  • Administration & terminal stockage
  • Tracking of each terminal
  • Terminal refurbishment (processing of terminals, delivery to customer, administration)
  • For provider: annual stocktaking

Helpdesk

Immediate support upon first contact:

  • Malfunction information, identification, set-up of service ticket
  • Troubleshooting by phone if possible
  • Transfer of malfunction in case of billing matters
  • Triggering of a service call

On-site service

  • Guaranteed repair times according to the needs of the customer
    e.g. 4 hours (Austrian-wide)
  • Industry packages: especially adjusted reaction and servicing times
    e.g. one day free of service in gastronomy/at the coiffeur, 3 months free of service for educational institutions.

Terminal accessories

  • Terminal fastening
  • Expendable items
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